Purchase Decision Journeys That Now Start in AI Interfaces
Brands must now compete for visibility inside AI tools, not just search results.
Caelan Whitford
Section
5 stories in Search Behavior Research.
Brands must now compete for visibility inside AI tools, not just search results.
Users trust AI answers based on surface cues they rarely verify.
Informational queries lose the most clicks when AI Overviews appear.
Users are asking search engines full questions instead of keyword fragments.
Zero-click rates vary dramatically by device, surface, and industry vertical.